Skip to content

{ Category Archives } Customer Service

Know yourself and seek self-improvement.

photo credit: Marcin Wichary
Today I was speaking with and interviewing my good friend Rich Hopkins. In the course of conversation, we discussed a the idea of self-improvement.
Have you ever asked yourself, “Will I be a better person tomorrow, than I am today?”  Do you actively work toward that goal?
One of the Marine Corps [...]

Keep a Positive Attitude… You have to Work at It… part 2

In my last post, I started talking about working at keeping a positive attitude, but why is that important?  A positive attitude keeps you in a good relationship with yourself and the people around you.  And good relationships are about building trust which will lead to success.  What is the definition of success?  That’s your [...]

All life’s lessons in one place

What is your all-time favorite book? One of mine is All I Really Need to Know I Learned in Kindergarten, and I found someone who shares that interest. Harry and Melanie over at AchieveMax®, Inc. apparently believe in the value of Robert Fulgrum’s books as well. If you want to see [...]

“Help!” Makes Great Customer Service

Not long ago, I got sick. Sick enough that I ended up going to the emergency room. As the men out there know, we don’t go easy. From a man’s point of view, whatever may ail us will certainly get better on its own if we just ignore it long enough. But on this day, [...]